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Refund Policy

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RETURN & REFUND POLICY

Last Updated: October 1, 2025

Due to the nature of our products (consumable beverages), we do not accept returns of opened or used products. Our policy is designed to protect the safety and integrity of our inventory.

1. ALL SALES FINAL

Unless otherwise explicitly stated in writing by Sova, all sales are considered final. We are under no legal obligation to refund or exchange products due to "taste preference" or "change of mind."

2. DAMAGED OR DEFECTIVE GOODS

If your order arrives damaged, leaked, or incorrect, you must contact us at hello@drinksova.com within 48 hours of delivery. You must provide:

  • Your Order Number.

  • Photographic evidence of the damaged shipping box and product.

Upon verification, we will, at our sole discretion, either replace the damaged product or issue a refund for the damaged items.

3. REFUNDS (DISCRETIONARY)

While we stand by our formula, individual results regarding sleep quality may vary. Requests for refunds based on product efficacy are handled on a case-by-case basis and are granted solely at our discretion. If a refund is issued, it will be processed to the original method of payment within 10 business days. Shipping costs are non-refundable.

4. SUBSCRIPTION CANCELLATIONS

If you fail to cancel your subscription before your renewal date, your order will be processed and shipped. We cannot accept returns or issue refunds for subscription orders that were not canceled on time.